Payments may fail for a number of reasons. Before/when purchasing, please always ensure:

• You have a strong and steady internet connection.
• There are sufficient funds in the account associated with the card you are using.
• The billing information you are using (including your billing address) matches your card.

If your payment is still failing, we would recommend:

• Contacting your financial provider to make sure your transaction is not being denied by them for an unspecified reason.
• Contacting any other financial institution associated with your payment attempts (PayPal, Apple, Google Play) to see if they are aware of any other issues causing your transaction to fail.
• Trying a different payment method.